Class in a Box
Class in a Box was created as a resource for teams throughout the nation to deliver important and engaging content to their teams. Every presentation includes trending content covered in an engaging way and an activity to improve the skills of your team. You’ll feel comfortable leading the presentation with a talk track or script built into every slide and notes for facilitating the activities. The topics were chosen from the top learning and development needs for 2023.
Heart Model Basics
The HEART model is widely-recognized as the standard for problem solving in the service industry and beyond. Walk your team members through the basics of addressing any customer or client concern by applying the steps of the HEART Model: Hear, Empathize, Apologize, Resolve, and Thank.
Recognition Essentials
Team members cannot achieve peak performance without being recognized for their achievements. Whether your organization has an established recognition program or you’re building from the ground up, Recognition Essentials teaches the fundamentals of supporting your team through impactful and meaningful recognition.